Refund & Returns Policy

This Refund & Returns Policy explains the conditions under which returns, replacements, or refunds may be requested. By placing an order on our website, you agree to the terms outlined below.

Eligibility for Returns

Since our products are custom-designed and community-exclusive, returns are accepted only in specific cases such as damaged, defective, or incorrect items received.

Non-Returnable Items

Custom-made products, limited edition items, and products purchased during special community drops are not eligible for return or exchange unless they arrive damaged or defective.

Damaged or Defective Products

If you receive a damaged or defective product, you must notify us within a specified period after delivery. Clear images or videos of the issue may be required for verification.

Incorrect Products

In the event that you receive an incorrect product, size, or design, please contact us promptly so we can review and resolve the issue.

Return Approval Process

All return or refund requests are subject to verification and approval. Once approved, further instructions will be shared regarding the return or replacement process.

Refund Process

Approved refunds will be processed using the original payment method. Refund timelines may vary depending on the payment gateway or bank policies.

Replacement Policy

Where applicable, replacements may be issued instead of refunds based on product availability and verification results.

Cancellation Policy

Order cancellations may not be possible once production has started or the order has been dispatched.

Shipping Costs for Returns

Return shipping costs, if applicable, will be communicated after approval. In certain cases, return shipping charges may not be refundable.

Limitation of Liability

We are not responsible for damages resulting from improper use, normal wear and tear, or incorrect handling of the products after delivery.

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Information

If you have any questions regarding refunds or returns, you may contact us using the details below.

Phone Number:
Email Address:
Address: No.14,15,16, Global Hospital Signal, Opp. to ICICI Bank & Above Globus G-World (2nd Floor), Indira Priyadarshini Nagar, Perumbakkam, Chennai – 600100.